Terms of Sales
Villa Manoca
1/ Length of stay
The customer signing a reservation concluded for a specific period cannot under any circumstances claim any right to remain in the premises at the end of the stay.
2/ Cancellation by the customer
Cancellation of a stay must be notified by email to the owner.
Cancellation conditions: once the reservation has been made and validated on our site, it cannot be the subject of a refund request whatever the reason.
In the event of a shortened stay, the price corresponding to the initial stay remains fully acquired by the owner.
3/ Cancellation by the owner
If, before the start of the stay, the owner has to cancel a customer’s reservation, information will immediately be sent to the latter by email and SMS.
The customer, without prejudging any recourse for compensation for any damage suffered, will be reimbursed immediately and in full for the sums paid.
4/ Arrival and departure times
Your room will be ready to welcome you from 5 p.m. until 8 p.m.
You must specify what time you expect to arrive a few days before your stay.
In the event of late or delayed arrival not reported at the time of booking, you must notify Fabienne who reserves the right to refuse.
To welcome new guests in the best conditions, please vacate the room before 10:00 a.m. on the day of your departure.
5/ Prices and tourist tax
Prices are breakfast included.
The tourist tax of €2.28 (rate in effect on 01/01/2024, subject to change) per night and per adult must be paid in addition during the stay.
6/ Art of living and use of places
Smoking is prohibited inside the house. If you do not follow this instruction, smoke detectors could go off unexpectedly and disrupt everyone’s comfort.
The customer undertakes to return the rooms in perfect condition at the end of the stay and to systematically declare and financially assume any damage for which he or she is responsible.
Customers’ attention is drawn to the fact that minors living within the house are placed under the sole and entire responsibility of their parents or persons having authority over them.
If forgotten in the room at the end of the stay, the effects can be sent to the person concerned, at their request and at their expense.
The owner will not accept any liability in the event of loss, theft and/or damage and/or injury caused to property and/or people in the house, whatever the cause.
7/ Access and capacity
Access to the house is strictly reserved for Villa Manoca customers.
The reservation is established for a specific number of people. If the number of customers who arrive is greater than the initial reservation, the amount of the stay will be revised accordingly. If the number of people should be lower, the amount of the stay will remain unchanged.
If, however, the number of people is greater than the capacity of the room, the additional people will then be refused.
This refusal can in no case be considered as a modification or termination of the contract at the initiative of the owner, so that in the event of the departure of a number of customers greater than those refused, no refund can be considered.
8/ Pets
We regret that we cannot accept your pets.
In the event of non-compliance with this clause by the customer, the owner reserves the right to refuse rental to the owner of the animal.
This refusal can in no case be considered as a modification or termination of the contract at the initiative of the owner, so that in the event of the client’s departure, no refund can be considered and the entire amount of the stay must be set.
9/ Accessibility of services
The owner cannot guarantee the regularity of water and electricity services regardless of the duration of outages or malfunctions as well as any sudden closure of the site caused by a case of force majeure beyond its control.
The owner therefore declines all responsibility, beyond his legal responsibility, for any deprivation or reduction of enjoyment not resulting from his fault.
Its liability, beyond its legal liability, cannot be incurred in the event of breakdown or decommissioning of technical equipment, if the malfunction and repairs were not foreseeable.
10/ Customer Responsibility
It is your responsibility to verify that the information you provide when making your reservation is accurate and complete and that it will enable you to receive confirmation of your reservation. In the event that you do not receive this confirmation, it is your responsibility to contact Fabienne at villamanoca@villamanoca.fr
11/ Protection of personal data
The personal data that you give us when reserving a stay makes it possible to contract the reservation, to contact you about your stay only, and to produce anonymous statistics on the typology of stays (reservation method, region of origin).
Your data is confidential and protected.
The owner undertakes not to sell or transfer your data to third parties.
You keep control of your data.
You can access the personal data you have entrusted to us by simple request, update it, delete it.
To exercise these rights, contact us at villamanoca@villamanoca.fr
12/ Mediation
In accordance with articles L.616-1 and R.616-1 of the Consumer Code, we offer a consumer mediation system.
The mediation entity selected is: CNPM – CONSUMER MEDIATION.
In the event of a dispute, you can submit your complaint on its website: https://cnpm-mediation-consommation.eu or by post by writing to CNPM – MEDIATION – CONSOMMATION – 27 avenue de la Libération – 42400 Saint-Chamond
General conditions of use of the website villamanoca.com
Preamble
These general conditions of use are concluded between:
the manager of the website, hereinafter referred to as – the Publisher,
any person wishing to access the site and its services, hereinafter called – the User
Article 1- Principles
The purpose of these general conditions of use is to provide a legal framework for the use of the site villamanoca.com and its services.
The website https://villamanoca.com is a service of
SAS Villa Manoca has a share capital of 100,000 euros
located 18 rue des Chênes 95000 Boisemont
URL address of the site: https://villamanoca.com/
e-mail: villamanoca@villamanoca.fr
telephone number: +33 7 86 46 39 36
The general conditions of use must be accepted by any User, and their access to the site constitutes acceptance of these conditions,
Article 2- Evolution and duration of the T&Cs
These general conditions of use are concluded for an indefinite period. The contract produces its effects with regard to the User from the start of use of the service.
The villamanoca.com site reserves the right to modify the clauses of these general conditions of use at any time and without justification;
Article 3- Access to the site
Any user with access to the internet can access the villamanoca.com site free of charge and from anywhere. The costs incurred by the user to access it (internet connection, computer equipment, etc.) are not the responsibility of the Publisher.
The site and its various services may be interrupted or suspended by the publisher, particularly during maintenance, without obligation to give notice or provide justification.
Article 4 – Responsibilities
The Publisher cannot be held liable in the event of failure, breakdown, difficulty or interruption of the site or any of its functionalities.
The site connection equipment used is the full responsibility of the User who must take all appropriate measures to protect the equipment and data, particularly from viral attacks via the Internet. The user is also solely responsible for the sites and data he consults.
The Publisher cannot be held responsible in the event of legal proceedings against the User:
due to use of the site or any service accessible via the Internet
due to non-compliance by the User with these general conditions
The Publisher is not responsible for damage caused to the User to third parties and/or to the User’s equipment due to his connection or use of the site and the User waives any action against the ‘Publisher of this fact.
If the Publisher were to be the subject of an amicable or legal procedure due to the use of the site by the User, he may take action against him to obtain compensation for all damages, sums, convictions and costs which could result from this procedure.
Article 5 – Intellectual property
All technical documents, products, photographs, texts, logos, drawings, videos, etc., are subject to copyright and are protected by the Intellectual Property Code. When they are given to our customers, they remain the exclusive property of Villa Manoca, the sole owner of the intellectual property rights on these documents, which must be returned to it upon request.
Our customers undertake not to make any use of these documents which could infringe the industrial or intellectual property rights of the supplier and undertake not to disclose them to any third party, apart from express and prior authorization given by the Editor.
Article 6 – Hypertext links
The establishment by the User of any hypertext links to all or part of the site is strictly prohibited, without prior written authorization from the Publisher, requested by email to the following address: villamanoca@villamanoca.fr
The Publisher is free to refuse this authorization without having to justify its decision in any way. In the event that the Publisher grants its authorization, this is in any case only temporary and may be withdrawn at any time, without any obligation to provide justification on the part of the Publisher.
In any case, any link must be removed upon simple request from the Publisher.
Any information accessible via a link to other sites is not under the control of the Publisher who declines all responsibility for their content.
Article 7- Protection of personal data
Data collected
The personal data collected on this site are as follows:
account opening: when creating the user’s account;
connection: when the user connects to the website, the user records, in particular, their first and last name, usage connection data, location data and payment data;
profile: the use of the services provided on the website allows you to complete a profile, which may include an address and a telephone number;
payment: as part of the payment for the products and services offered on the website, it records financial data relating to the user’s bank account or credit card;
communication: when the website is used to communicate – the user is subject to temporary retention:
cookies: cookies are used as part of the use of the site. The user has the option to deactivate cookies from their browser settings.
Use of personal data
The personal data collected from users aims to provide website services, improve them and maintain a secure environment. More specifically, the uses are as follows:
access and use of the website by the user;
management of the operation and optimization of the website;
organization of the conditions of use of Payment Services;
verification, identification and authentication of data transmitted by the user;
offering the user the possibility of communicating with other users of the website;
implementation of user assistance;
personalization of services by displaying advertisements based on the user’s browsing history, according to their preferences;
prevention and detection of fraud, malware (malicious software) and management of security incidents
management of possible disputes with users;
sending commercial and advertising information, based on user preferences
Sharing personal data with third parties
Personal data may be shared with third party companies in the following cases:
when the User uses payment services, for the implementation of these services, the website is in contact with third-party banking and financial companies with which it has entered into contracts;
when the User publishes, in the free comment areas of the website, information accessible to the public;
when the User authorizes a third party’s website to access their data:
when the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data, as part of the performance of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data. staff ;
if required by law, the website may transmit data to respond to claims made against the website and to comply with administrative and judicial procedures
if the website is involved in a merger, acquisition, transfer of assets or receivership procedure, it may be required to transfer or share all or part of its assets, including personal data. In this case, users would be informed, before personal data is transferred to a third party.
Security and Privacy
The website implements organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the website cannot guarantee the security of Internet transmission or storage.
Implementation of user rights
In application of the regulations applicable to personal data, users have the following rights, which they can exercise by making their request to the following address: villamanoca@villamanoca.com
the right of access: they can exercise their right of access, to know the personal data concerning them. In this case, before implementing this right, the website may request proof of the user’s identity in order to verify its accuracy.
the right to rectification: if the personal data held by the website is inaccurate, they can request that the information be updated
the right to deletion of data: users can request the deletion of their personal data in accordance with applicable data protection laws
the right to limitation of processing: users can ask the website to limit the processing of personal data in accordance with the hypotheses provided for by the GDPR
the right to object to data processing: users can object to their data being processed in accordance with the assumptions provided for by the GDPR
the right to portability: they can request that the website give them the personal data provided to them to transmit them to a new website
Evolution of this clause
The website reserves the right to make any modification to this clause relating to the protection of personal data at any time. If a modification is made to this personal data protection clause, the website undertakes to publish the new version on its site. The website also informs users of the modification by email, within a minimum period of 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, he has the possibility of deleting his account.
Article 8 – Cookies
The villamanoca.com site may automatically collect standard information. Any information collected indirectly will only be used to track the volume, type and pattern of traffic using this site, to develop the design and layout and for other administrative and planning purposes and generally to improve the service that we offer you.
Article 9 Applicable law
These general conditions of use are subject to the application of French law. If the parties cannot resolve a dispute amicably, the dispute will be subject to the jurisdiction of the French courts.